Viewing mail statistics

Go to Management > System Status > Mail Statistics to view antispam history in a variety of time slices–everything from by the minute to by the year. Click any down-arrow on the top-right of a report’s title bar to open the report.

Viewing and managing mail queues

The Mail Queue menu item provides management access to the FortiMail unit’s two email queues and the queue maintenance tools.

Managing delayed mail

Go to Management > Mail Queue > Mail Queue to see a list of undelivered email (called either delayed mail or deferred mail), if any exists. Email deliver may be delayed for a variety of reasons, such as network or server problems. FortiMail will periodically try to resend the mail in this queue. You can manually resend or delete delayed mail.

After a set period of time in this queue, email moves to the dead mail queue. (See “Managing dead mail” on page 124.) You can configure how long a message is held before it becomes dead. See “Configuring mail servers” on page 139.

Figure 20:Mail queue display

You can manage delayed mail, modify the queue’s display and search for specific messages.

The Mail Queue tab provides the following mail management features:

• To view a mail message, select it and click View, or double-click the message.
• To remove one or more mail messages from the queue, select their check boxes and click
• To manually retry delivery of one or more mail message, select their check boxes and click Resend.

Besides the common display features, the Mail Queue tab provides these additional features:

• The mail queue contains several different queue types (incoming, outgoing, slow, etc.). To pick the queue to view, select it from the Type drop-down list.
• Search for a specific message in the current queue:

Managing dead mail

Go to Management > Mail Queue > Dead Mail to see a list of dead email messages. These are messages that could not be sent successfully within a set period, usually because the recipient address is invalid. The list also contains any related delivery status notification (DSN) messages.

Figure 21:Dead mail queue display

The Dead Mail Queue tab provides the following mail management features:

• To view a mail message, select it and click View, or double-click the message.
• To remove one or more messages from the queue, select their check boxes and click

Backing up and restoring mail queues

Go to Management > Mail Queue > Mail Queue Maintenance to backup or restore your mail.

• Click Backup queue to save the queue file on your management computer.
• Click Restore queue to reload a queue file from your management computer.

Viewing and managing quarantine lists

The Quarantine menu item provides management access to the FortiMail unit’s two quarantine tabs: one for personal quarantines and another for system quarantines.

FortiMail can quarantine email messages if the email is spam or it contains a prohibited word or phrase. (Prohibited words are set in advanced mode by going to Profile > Content > Content and creating a content profile.) Quarantined messages are kept in folders.

The FortiMail unit directs messages to quarantine only if this feature is enabled for incoming email. You can set whether the quarantined mail goes to the personal quarantine list or the system quarantine list. See “Configuring incoming actions” on page 147.

Managing the personal quarantine list

Go to Management > Quarantine > Personal Quarantine to see a list of recipient folders that contain quarantined messages per user. FortiMail periodically sends quarantine reports to notify recipients or their designated group owner that some of their messages were added to the quarantine folder.

Figure 22:Personal quarantine list

The Personal Quarantine tab provides the following features to manage specific items in the quarantine list:

• To remove one or more quarantine folders from the list, select their check boxes and click Delete.

Caution: Per-recipient quarantine folders contain both the email user’s recipient quarantined messages plus the email user’s preferences, and personal white and black lists. Deleting a quarantine folder will also delete that personal data. To avoid this, delete email inside the quarantine folder, but not the quarantine folder itself. See “To view and manage quarantine folders”.

• To compact one or more quarantine folders, select their check boxes and click Compact. This reduces the disk space used to store the folder.
• Send a quarantine report to one or more users to tell them about their quarantined messages. See “To send a quarantine report”.
• View and manage any quarantined message. See “To view and manage quarantine folders”.

To send a quarantine report

1. Select how many users will get the report. Either:
   • limit the report to specific users by selecting the check boxes of applicable quarantine folders
   • include all users by selecting the Mailbox check box at the top of the list
2. Click Send quarantine report to and select either All users or Selected users from the list.

A dialog appears.

3. Enter the number of previous hours’ worth of quarantined message to include in the report.
4. Click OK.

The report is sent.

To view and manage quarantine folders

1. Double-click a folder in the quarantine list.

A new list appears showing all quarantined messages in that folder.

Figure 23:Quarantine management list

2. To manage a message, do one or more of the following:
   • To view the message, select it and click View.
   • To remove the message, select it and click Delete.
   • To release the message from quarantine, select it and click Release.
3. To return to the Personal Quarantine tab, click Back.

Besides the common display features, the Personal Quarantine tab provides these additional features:

• Use the Domain drop-down list to select a different domain to examine for per-recipient quarantined messages.
• The Personal Quarantine tab provides two ways to search quarantine folders:

To search the current quarantine list

1. Enter the user name in the Search user The name can include wild cards.
2. Click Search user.

The display now shows just the user or users that match the search criteria.

3. To return to the original full list, clear the field and click Search user.

To create a customized quarantine search

1. Click Search on the top row.

A new tab appears.

Figure 24:Personal Quarantine Search tab

2. Select the tab. The search form appears if no customized search exists; otherwise, select New to create a new search task.

Figure 25:Personal quarantine search form

3. Configure one or more of the following search criteria.

From	Enter the email address of the sender.
To	Enter the email address of the recipient.
Cc	Enter the carbon copy email addresses.
Subject	Enter the subject line.
Text	Enter text that appears on the message body.
Time	Select the range of time of email messages that you want to include in the search results.
User	Enter the user name portion (also known as the local-part) of recipient email addresses whose quarantine folders you want to search.
Domain	To select which protected domains’ per-recipient quarantines will be searched, in the text area on the left, select the names of one or more protected domains, then click the right arrow to move them into the text area on the right. You must select at least one protected domain to search.

Email messages must match all criteria that you configure in order to be included in the search results. For example, if you configure From and Subject, only email messages matching both From and Subject will be included in the search results. Leave fields you do not need blank.

4. Click Create to execute and save the search task.
5. The new search task appears on the Personal Quarantine Search The task name is the time the task was created. The right column shows the status of the search as follows:
   • Done: FortiMail has finished the search.
   • Pending: The search task is in the waiting list.
   • Running: The search task is still running. You can choose to stop the task by clicking the Stop
   • Stopped: The search task is stopped. You can choose to resume the task by clicking the Resume
6. To view the results of any completed search task, select it on the Personal Quarantine Search tab and click View Search Result. It appears on the Search Summary tab.

Managing the system quarantine list

Go to Management > Quarantine > System Quarantine to view system-wide quarantined messages.

You direct messages to the system quarantine for review. (See “Configuring incoming actions” on page 147 for details.) They can be viewed only by administrators. In contrast, quarantined messages on the personal quarantine list can be viewed by the owner of the related mailbox.

The System Quarantine tab provides the following features to manage the list:

• To remove one ore more quarantine folders from the list, select their check boxes and click Delete.
• To compact one or more quarantine folders, select their check boxes and click Compact. This reduces the disk space used to store the folder.
• View and manage a quarantine folder:

To view and manage a quarantined message

1. Double-click the quarantine folder in the quarantine list.

A new list appears showing all quarantined messages in the folder.

2. To manage a message, do one or more of the following:
   • To view the message, select it and click View.
   • To remove the message, select it and click Delete.
   • To release the message from quarantine, select it and click Release.
   • Click Search to search the current system quarantine folder. (The search form is similar to the one provided for personal quarantine searches but with fewer fields. See “To create a customized quarantine search” on page 127.)

3. To return to the System Quarantine tab, click Back.

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