You can access the FortiClient Diagnostic Tool from the FortiClient console. Go to Help > About.
You can use the FortiClient Diagnostic tool to generate a debug report, and then provide the debug report to the FortiClient team to help with troubleshooting. For example, if you are working with customer support on a problem, you can generate a debug report, and email the report to customer support to help with troubleshooting.
To generate debug reports:
- Go to Help > About.
- Click the Generate Debug Report icon in the top-right corner. The FortiClient Diagnostic Tool dialog box is displayed.
- Click Run Tool.
A window is displayed the provides status information.
- (Optional) When prompted, launch and disconnect the VPN tunnels for which you want to collect information. A Diagnostic_Result file is created and displayed in a folder on the endpoint device. The default folder location is C:\Users <username>\AppData\Local\Temp\.
- Click Close.
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