Diagnostic Tool

Diagnostic Tool

You can access the FortiClient Diagnostic Tool from the FortiClient console. Go to Help > About.

You can use the FortiClient Diagnostic tool to generate a debug report, and then provide the debug report to the FortiClient team to help with troubleshooting. For example, if you are working with customer support on a problem, you can generate a debug report, and email the report to customer support to help with troubleshooting.

To generate debug reports:

  1. Go to Help > About.
  2. Click the Generate Debug Report icon in the top-right corner. The FortiClient Diagnostic Tool dialog box is displayed.
  3. Click Run Tool.

A window is displayed the provides status information.

Diagnostic Tool

  1. (Optional) When prompted, launch and disconnect the VPN tunnels for which you want to collect information. A Diagnostic_Result file is created and displayed in a folder on the endpoint device. The default folder location is C:\Users <username>\AppData\Local\Temp\.
  2. Click Close.

Having trouble configuring your Fortinet hardware or have some questions you need answered? Ask your questions in the comments below!!! Want someone else to deal with it for you? Get some consulting from Fortinet GURU!

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