Diagnostic Tool

Diagnostic Tool

You can access the FortiClient Diagnostic Tool from the FortiClient console. Go to Help > About.

You can use the FortiClient Diagnostic tool to generate a debug report, and then provide the debug report to the FortiClient team to help with troubleshooting. For example, if you are working with customer support on a problem, you can generate a debug report, and email the report to customer support to help with troubleshooting.

To generate debug reports:

  1. Go to Help > About.
  2. Click the Generate Debug Report icon in the top-right corner. The FortiClient Diagnostic Tool dialog box is displayed.
  3. Click Run Tool.

A window is displayed the provides status information.

Diagnostic Tool

  1. (Optional) When prompted, launch and disconnect the VPN tunnels for which you want to collect information. A Diagnostic_Result file is created and displayed in a folder on the endpoint device. The default folder location is C:\Users <username>\AppData\Local\Temp\.
  2. Click Close.
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About Mike

Michael Pruett, CISSP has a wide range of cyber-security and network engineering expertise. The plethora of vendors that resell hardware but have zero engineering knowledge resulting in the wrong hardware or configuration being deployed is a major pet peeve of Michael's. This site was started in an effort to spread information while providing the option of quality consulting services at a much lower price than Fortinet Professional Services. Owns PacketLlama.Com (Fortinet Hardware Sales) and Office Of The CISO, LLC (Cybersecurity consulting firm).

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