FortiWAN – Diagnostic Tools

Diagnostic Tools

Click the tabs [IPv4] and [IPv6] on the upper side to choice diagnostic tools for IPv4 and IPv6.

IPv4

IPv4 ARP

Enforcement [ARP Enforcement] forces FortiWAN’s attached PCs and other devices to update ARP table. Click [Enforce] and system will send out ARP packets force ARP updates throughout the attached devices. Generally the function is used only when certain devices in DMZ cannot access the Internet after FortiWAN has been installed initially.

IP Conflict Test

[IP Conflict Test] checks if any PC’s IP address runs into conflict with that in WAN or DMZ settings in [Network Settings].

Click [Test] to start testing. And IP conflict message may be one of:

  • Test completed, no IP conflict has been found.
  • There is an IP conflict with a PC in DMZ, a public IP which has been assigned to WAN in [Network Settings] is now used in DMZ, for example. And the MAC address of this IP is also listed in the message.
  • There is an IP conflict with a PC in WAN; a public IP has been assigned to DMZ in [Network Settings] is now used in WAN, for example. And the MAC address of this IP is also listed in the message.

 

Clean IPv4 Session Table (Only Non-TCP Sessions)

The function is used to clean up non-TCP session tables in FortiWAN. In FortiWAN, protocols are managed with a session timer. Old sessions may be continuously retried by users that they keep unexpired. These old sessions, are always being valid and active instead of new ones. Hence, new sessions will not get into use unless session tables are cleaned up.

IPv4 Ping & Trace Route

Ping

[Ping] is used to detect network status. Enter an IP address or host name of target device. Select a port (WAN, LAN, or DMZ). If WAN port is selected, specify the WAN link number index. Details of ICMP error message and ping are outside the scope of this manual. Please refer to other documents for more information.

Note: If you ping a domain name, ensure DNS server have been specified in [System]->[Network Settings]->[DNS Server] (See “Set DNS server for FortiWAN”).

Trace

[Trace] is used to trace the route path of a packet from a specific port to destination host. Enter an IP address or host name of target device in [Target]. Select a link port (WAN, LAN, or DMZ). If WAN port is selected, specify the WAN link number index. [Host] can be an IP address or domain name of the target device.

Note: If you trace route with a domain name, ensure DNS server has been specified in [System]->[Network Settings]->[DNS Server] (See “Set DNS server for FortiWAN”).

Arping

[Arping] is used to detect the MAC address of a PC. Enter an IP address or host name of target device. Select a port (WAN, LAN, or DMZ). If WAN port has been selected, specify the WAN link number index. Details of ARP and error message are out of the scope of this manual; please refer to other documents for more information.

Note: If you arping with a domain name, ensure DNS server has been specified in [System]->[Network Settings]-> [DNS Server] (See “Set DNS server for FortiWAN”).

IPv4 ARP Table Show & Clear

[IPv4 ARP Table Show & Clear] is used to display or clear the ARP information of certain port. Select a [port] and click [Show], to display the ARP information of this port. Or select a [port], click [Clear] to clean up the ARP information of this port, and confirm the message to clear. After this, a message shows that ARP table has been cleared successfully.

Nslookup Tool

[Nslookup Tool] is used to inquire domain name of hosts. Enter a host in Target Domain. Select a host type from optical [Type] list: Any, A, AAAA, CNAME, DNAME, HINFO, MX, NS, PTR, SOA, SRV, TXT; and select a server from optical [Server] list: Internal DNS, Multihoming, etc. Click [Nslookup] to start the inquiring session, and the domain name of target host will show in the field. Click [Stop] to halt the session.

IPv6

IPv6 Neighbor Discovery Enforcement

When IPv6 Neighbor Discovery is enforced, FortiWAN will send out a “neighbor discovery” packet to neighbor servers or network devices within the same network to request for a reply of IPv6 and MAC address of devices found.

Clean IPv6 Session Table (Only Non-TCP Sessions)

The function is used to clean up non-TCP session tables in FortiWAN. In FortiWAN, protocols are managed with a session timer. Old sessions may be continuously retried by users that they keep unexpired. These old sessions, are always being valid and active instead of new ones. Hence, new sessions will not get into use unless session tables are cleaned up.

IPv6 Ping & Trace Route

Ping

[Ping] is used to detect network status. Enter an IP address or host name of target device. Select a port (WAN, LAN, or DMZ). If WAN port is selected, specify the WAN link number index. Details of ICMP error message and ping are outside the scope of this manual. Please refer to other documents for more information.

Note: If you ping a domain name, ensure DNS server have been specified in [System]->[Network Settings]->[DNS Server] (See “Set DNS server for FortiWAN”).

Trace

[Trace] is used to trace the route path of a packet from a specific port to destination host. Enter an IP address or host name of target device in [Target]. Select a link port (WAN, LAN, or DMZ). If WAN port is selected, specify the WAN link number index. [Host] can be an IP address or domain name of the target device.

Note: If you trace route with a domain name, ensure DNS server has been specified in [System]->[Network Settings]->[DNS Server] (See “Set DNS server for FortiWAN”).

Arping

[Arping] is used to detect the MAC address of a PC. Enter an IP address or host name of target device. Select a port (WAN, LAN, or DMZ). If WAN port has been selected, specify the WAN link number index. Details of ARP and error message are out of the scope of this manual; please refer to other documents for more information.

Note: If you arping with a domain name, ensure DNS server has been specified in [System]->[Network Settings]-> [DNS Server] (See “Set DNS server for FortiWAN”).

IPv6 Neighbor Table Show & Clear

[IPv6 Neighbor Table Show & Clear] is used to display or clear the IPv6 and MAC address of neighbor servers or devices. Select a [port] and click [Show], to display the neighbor information of this port. Or select a [port], click [Clear] to clean up the neighbor information of this port, and confirm the message to clear. After this, a message shows that neighbor table has been cleared successfully.

 

Nslookup Tool

[Nslookup Tool] is used to inquire domain name of hosts. Enter a host in Target Domain. Select a host type from optical [Type] list: Any, A, AAAA, CNAME, DNAME, HINFO, MX, NS, PTR, SOA, SRV, TXT; and select a server from optical [Server] list: Internal DNS, Multihoming, etc. Click [Nslookup] to start the inquiring session, and the domain name of target host will show in the field. Click [Stop] to halt the session.

Tcpdump

Interface : Tcpdump can capture FortiWAN data packets and download captured packets to local host for analysis and debug. Firstly, select an interface from [Interface] to capture packets. In its dropdown list, tunnel will display if Tunnel Routing has been configured. Option [Any] enables all interfaces to capture packets.
Timeout : Set [Timeout] value. Once time is over, capture will stop. Lastly, click [Start] to start capturing and download intercepted packets to local host. It should be noted that FortiWAN does not store the Tcpdump packets. Click [Stop] to stop capturing.

Having trouble configuring your Fortinet hardware or have some questions you need answered? Ask your questions in the comments below!!! Want someone else to deal with it for you? Get some consulting from Fortinet GURU!

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