Basic Troubleshooting
Verify Service Graph deployed
If Service Graph Deployed failed:
Navigate under Tenant > Deployed Graph Instances to check the state of the deployed graph.
If state is failed apply, then go down one level to the Deployed Graph Instances and navigate to the Fault tab to check the error log. Any error code in 1000 range are relating to FortiGate while others belong to APIC Currently we only have the following error code:
| Error Code | Definition |
| 1010 | Configuration Error in device configuration |
| 1020 | Configuration Error in function configuration |
| 1030 | Internal Error -3 |
| 1040 | Internal Error -4 |
| 1050 | Internal Error -5 |
| 1070 | Feature not available |
Service deployed but parameters missing Basic Troubleshooting
Service deployed but parameters missing
If Service deployed but certain parameters not showing up on Fortigate, please follow the below steps:
- Navigate to Tenant> Provider EPG>L4-L7 Parameters, ensure the missing parameters are listed.If not, double check the functional profile to confirm the configuration.
- If yes, login on to Cisco APIC controller to examine the debug log. The debug log is located at
/data/devicescript/Fortinet.FGAPIC.1.0/logs and the log file name is debug.log. Examine the log file and grab fields with “[10.160.11.103, <xxxx>]:” formats and scan through the logs associated to the parameters in question.
- If all failed, please forward the entire captured log to Fortinet Technical Assistance Center for further troubleshooting.
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