FortiWAN – Remote Assistance

Remote Assistance

Enabling this function allows Fortinet’s technical support specialist to enter your system for further troubleshooting when assistance is needed. FortiWAN allows technical support specialist to access the Web UI and backend system remotely, so as to assist users promptly upon the occurrence of problems. Remote assistance opens both TCP ports 443 for web UI and 23 for SSH debug.

Note: To enter the backend system via SSH login, a debug patch file is required.

Enable : Click the checkbox to enable Remote Assistance.
Server : Enter the server IP address given by Fortinet’s technical support specialist.
Security Code : Displays the security code required for remote logins. This security code is automatically generated after clicking Apply to complete Remote Assistance settings, and is updated after every system reboot.


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