FortiWAN – Remote Assistance

Remote Assistance

Enabling this function allows Fortinet’s technical support specialist to enter your system for further troubleshooting when assistance is needed. FortiWAN allows technical support specialist to access the Web UI and backend system remotely, so as to assist users promptly upon the occurrence of problems. Remote assistance opens both TCP ports 443 for web UI and 23 for SSH debug.

Note: To enter the backend system via SSH login, a debug patch file is required.

Enable : Click the checkbox to enable Remote Assistance.
Server : Enter the server IP address given by Fortinet’s technical support specialist.
Security Code : Displays the security code required for remote logins. This security code is automatically generated after clicking Apply to complete Remote Assistance settings, and is updated after every system reboot.


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This entry was posted in Administration Guides, FortiWAN and tagged on by .

About Mike

Michael Pruett, CISSP has a wide range of cyber-security and network engineering expertise. The plethora of vendors that resell hardware but have zero engineering knowledge resulting in the wrong hardware or configuration being deployed is a major pet peeve of Michael's. This site was started in an effort to spread information while providing the option of quality consulting services at a much lower price than Fortinet Professional Services. Owns PacketLlama.Com (Fortinet Hardware Sales) and Office Of The CISO, LLC (Cybersecurity consulting firm).

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